Boxtick Training Privacy Policy

Last updated: May 2026

Boxtick Training (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, purchase courses, or interact with our services.
We operate in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018 (Ireland).
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1. Who We Are
Boxtick Training
Based in: Dublin, Ireland
Website: boxtick.ie
Email: info@boxtick.ie
We are the Data Controller for all personal data processed through this website.
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2. What Personal Data We Collect
2.1 Information You Provide
• Account details: name, email address, password
• Billing information: address, phone number
• Payment details: processed securely by Stripe (we do not store card numbers)
• Course activity: progress, quiz results, certificates
• Support requests: emails or messages sent to us
2.2 Information Collected Automatically
• IP address
• Browser type and device information
• Cookies and usage analytics
• Login timestamps
• Course access logs
2.3 Marketing Data
• Email preferences
• Interaction with marketing emails (opens, clicks) via Mailchimp
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3. How We Use Your Data
We use your personal data to:
• Provide access to courses purchased
• Manage your account and learning progress
• Process payments and issue receipts
• Deliver certificates and course completion records
• Send service-related notifications (e.g., course updates, password resets)
• Improve website performance and user experience
• Send marketing emails (only with your consent)
• Comply with legal obligations (e.g., tax records, audit requirements)
• Respond to queries received from you
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4. Legal Bases for Processing
We process your data under the following GDPR bases:
• Contract – to deliver the courses you purchase
• Consent – for marketing communications
• Legitimate interests – website security, fraud prevention, service improvement
• Legal obligation – financial and tax compliance
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5. How Your Data Is Stored and Secured
Your data is stored securely using:
• WordPress database hosted by Hostinger (Netherlands)
• Encrypted connections (HTTPS)
• Access controls and password protection
• Regular security updates and backups
We take all reasonable steps to protect your data from loss, misuse, or unauthorised access.
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6. Third Party Services We Use
We only share data with trusted service providers necessary to operate our business. The following are our service providers and the location of their privacy policies.
6.1 Hosting – Hostinger
Your website data is stored on servers located in the Netherlands (EU). https://www.hostinger.com/legal/privacy-policy
6.2 Payments – Stripe
Stripe processes your payment information securely.
We do not store your card details. https://stripe.com/privacy
6.3 Course Delivery – LearnDash
LearnDash stores course progress, quiz results, and completion data. https://www.learndash.com/privacy-policy/
6.4 E commerce – WooCommerce
WooCommerce stores order details, billing information, and purchase history. https://woocommerce.com/document/marketplace-privacy/
6.5 Email Hosting – Hostinger
Emails sent to and from our business email are processed by Hostinger. https://www.hostinger.com/legal/privacy-policy
6.6 Marketing – Mailchimp
If you subscribe to our mailing list, your email address is stored and processed by Mailchimp. You can unsubscribe at any time. https://www.intuit.com/privacy/statement/
6.6 LiteSpeed Cache
Tool for performance optimisation that temporarily processes technical data to speed up page delivery, improve caching efficiency, and enhance overall website performance. https://www.litespeedtech.com/company/privacy-policy
All third party providers are GDPR compliant or operate under EU approved safeguards.
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7. Cookies and Tracking Technologies
We use cookies to:
• Enable website functionality
• Keep you logged in
• Track course progress
• Analyse website usage
You can manage or disable cookies through your browser settings.
A full Cookie Policy is available on our website.
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8. How Long We Keep Your Data
We retain personal data only for as long as necessary:
• Course records: up to 24 months following closure or inactivity on your account.
• Financial records: 6 years (legal requirement)
• Marketing data: until you unsubscribe
• Support emails: up to 24 months
You may request deletion of your account at any time.
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9. Your Rights Under GDPR
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with the Data Protection Commission (Ireland)
To exercise your rights, contact us at: info@boxtick.ie
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10. Children’s Data
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect children’s data.
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11. International Data Transfers
All primary data is stored within the EU.
Some third party providers (e.g., Mailchimp, Stripe) may transfer data outside the EU using GDPR approved safeguards such as Standard Contractual Clauses (SCCs).
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12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
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13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact: info@boxtick.ie
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