Here, you'll find our most common questions and answers.
If you don't find what you're looking for here, please email help@boxtick.ie
How do I access my course?
Once you complete your purchase, you’ll receive an instant email with your login instructions. Once logged in, you can access your training anytime through the Boxtick learner dashboard.Are the courses self-paced?
Yes. All Boxtick courses are fully self‑paced, allowing learners to complete modules at their own convenience.Will I get a certificate?
Yes. Upon successful completion, you’ll automatically receive a downloadable and printable certificate. You must complete all required sections within a course to achieve a certificate.How long can I access the course for?
Standard access is 12 months from the date of purchase unless otherwise statedHow long is my certificate valid for?
There is no standard timeframe, however it is generally recommended that courses are refreshed every 1-2 years depending on the course and the industry it relates to.Can I buy multiple seats on a course?
Absolutely. You can buy multiple seats, and we also offer bulk pricing for organisations. Email info@boxtick.ie with your requirements to receive a quote.Can your courses be branded with our company logo?
Yes. All our courses are available with your organisation's branding. These can be hosted on your own system, or we can build a custom Learning Management System (LMS) for you. Email info@boxtick.ie to discuss your requirements.Where are you based?
We are based in Dublin, Ireland. If you need to post us something, email info@boxtick.ie for our address.What payment methods do you accept?
We accept all major debit/credit cards and secure online payment options.I didn’t receive my login email, what should I do?
Check your spam/junk folder first. If it’s not there, contact our support team at help@boxtick.ie and we’ll resend your access details.Are your courses legally compliant?
All our courses are designed to follow the most up to date, available guidance. Each course contains information about the relevant professional advice and legal framework.Do you offer refunds?
Please review our refund policy for full details within our Terms.I purchased the wrong course by mistake.
Please email help@boxtick.ie with as much information as possible and we will be happy to assist you.Can I transfer my purchased course to somebody else?
Yes, if the course has not yet been started. That means you have not accessed any of the course content. Contact help@boxtick.ie to arrange a transfer.Do your courses include quizzes?
Yes. All courses include some form of knowledge check. We try to place these throughout, rather than one long quiz at the end and the purpose is to help you take in what you have learned, rather than to pass. However, some courses do require a pass mark, and so a final quiz may be included. This is outlined in the course description.I still need help!
If you have reviewed all of the questions and answers on this page and still need some help, please email us at help@boxtick.ie and we will be happy to assist you.
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